FAQ

How do I request a quote?

Choose the items you wish to quote.
Send us a message or email with the model, color, quantities and the graphic you want to engrave on them.
We will contact you to send you our proposal and virtual design sample.

    What are the payment methods?

    A 50% deposit is required to begin production, and the remaining 50% when your order is ready for delivery.

    We accept electronic transfers or deposits to our bank account. Once the payment has been made, you send us the receipt to begin production.

    What are the delivery times?

    We carry out all our projects with due care to ensure their quality, and each one requires a specific engraving and printing process.

    The estimated delivery time for promotional items is 5 to 7 business days, however this will be confirmed to you when you place your order.

    Order confirmation and cancellations

    Our clients' projects will be entered into our production process as long as we have received confirmation of the delivery details and have received payment corresponding to 50% advance or the total of the project, as the case may be. Given this situation, we understand that sometimes our clients' priorities change and they may cancel their order. This must be done exclusively through our email. hello@promotienda.mx explaining the reasons for such request.

    An order can be cancelled in whole or in part as long as it has not been released from the warehouse. Orders that are already in the shipping process or have already been delivered to the customer cannot be cancelled.

    If the reasons for cancellation are not due to any responsibility on the part of PROMOTIENDA®, the customer will be obliged to cover 50% of the total cost of their order, which will be retained from previously made payments and administrative and fiscal adjustments will be made for this purpose.

    If the cancellation is due to reasons attributable to PROMOTIENDA® for breaching the agreements made for the execution of the project, evidence of such case must be presented, and if confirmed, PROMOTIENDA® undertakes to offer alternative solutions to the client's satisfaction or to return the payments made directly to PROMOTIENDA® if the client so wishes. Payments for services or products that the client has made to third parties are excluded from any refund.

    The time for refund processing will begin from the moment PROMOTIENDA® confirms the Cancellation Authorization by email.

    If your payment was made by deposit or bank transfer, the refund will be made in the same way, and may take 3 to 4 business days.

    If your payment was made by credit or debit card, the refund or cancellation of the charge will be made to the same credit or debit card with which you made the payment. This process may take up to 15 business days, subject to the policies of the banks that issued the cards.

    If your payment was made through Paypal, the refund will be made to your Paypal account. This process may take 3 to 4 business days.

    If your payment was in cash, the refund will be made in the same way, and may take 2 to 3 business days.

    Where and when can I pick up my order?

    All our projects are delivered to your home! This is on the days scheduled for this purpose in the metropolitan area of ​​Monterrey, NL. Mexico.

    In the event that the order is collected directly from our workshop, the order will be available for 30 calendar days from the moment the customer is notified of its availability. After this period, the project will be donated to public charities.

    Does my order have a guarantee?

    It is important to share that Printing jobs will never be perfect , since printing or engraving processes are subject to various conditions that can affect the expected results: such as climate temperature, composition of printing materials, inks and/or solvents used in the printing processes. All of this can affect the final results, so it is important to consider that what we see on screens such as computers or mobile devices may be different from the final results.

    That said, we guarantee that we always work with the highest quality and dedication to deliver your projects with the best possible results. However, if there is any mishap with the products or services for which we are responsible, we will take care of replacing it as soon as possible.

    Any request for a report on merchandise and/or services must be made directly through our email hola@promotienda.mx within a maximum period of 5 (five) calendar days from the date of delivery of the order. Once this period has elapsed, returns will not be accepted.

    PROMOTIENDA® does not accept requests to report merchandise that has been purchased at an Outlet price and/or discount.

    PROMOTIENDA® does not accept claims from third parties.

    PROMOTIENDA® will not be responsible for requests to report merchandise due to defects or missing items when the merchandise has been sent directly to the address of a transformation service provider, and/or has subsequently been subject to transformation other than that provided by PROMOTIENDA®.

    All items must be in perfect condition and have their original boxes and/or individual packaging, without any alterations or damage.

    To process any report, it is essential that the merchandise be delivered to the PROMOTIENDA® facilities.

    Manufacturing and engraving on external products.

    All projects involving printing, engraving or transformation carried out on products that PROMOTIENDA® does not sell will be subject to initial tests, so extra parts are required to intervene in them. PROMOTIENDA® is not responsible for the replacement of these parts in the event of loss, so the client must authorize and assume the risk of intervention in printing processes on them.

    PROMOTIENDA® will carry out tests and send the results to the client, and with their authorization will proceed to produce the rest of the material.

    Extra parts for testing purposes will be delivered to the customer along with their final order.